Supporting the breast and ovarian cancer community during a pandemic
/Overview
During these unprecedented times of COVID-19, Cube supported the patient and cancer prevention organisation Pink Hope in launching their e-newsletter campaign “The Hope Weekly”. The purpose of this was to provide their community with relevant information and support. Cube and Pink Hope successfully produced weekly eDMs in a matter of days with overwhelmingly positive responses from the community.
/Challenge
The unprecedented COVID-19 situation meant there was little information and support for immunocompromised individuals, combined with an outpour of negative and misinformed news. We needed to direct the Pink Hope community to reputable sources and develop innovative and personalised ways to connect the community, in a time where feelings of isolation were more prominent than ever before.
/Solution
To meet the growing needs of the community, Pink Hope created the first Pink Hope eNewsletter series, in collaboration with Cube. The Hope Weekly, provided expert advice and information for the breast cancer community, their families and loved ones. This was delivered in an easy to navigate format, designed by Pink Hope.
The series covered expert and patient interviews, and exploration of self-care resources, trusted health updates for COVID-19 and cancer, educational webinars, and strategic, creative social media activity. Areas of focus included health literacy, relationships, fertility, treatment options and finances.
Impact
Engagement
25% in traffic to the website during the campaign period. Published 23 engaging social media posts across the Pink Hope channels.
Reach
E-Newsletter reached more than 289,000 people with an eDM open rate of 22% (vs industry standard of 18% for not-for-profits).
Views
Drove more than 2,000 views of the first webinar episode in just 48 hours.
Leadership
Reinforced Pink Hope as a leading body of support in swiftly responding to the changing environment for their community awards.
TESTIMONIAL
Cube has partnered with Biocelect managing the arrival of a COVID-19 vaccine to Australia and New Zealand. The team has worked attentively and collaboratively with Biocelect and the US team in managing the challenging pandemic and vaccine dynamics as they evolve. They have applied their strategic communication, crisis management and media skills to be pre-emptive and agile in preparing for and managing local media and political commentary. They are responsive, professional, a pleasure to work with and, like Biocelect, hardworking!
We brought Cube in as an external agency to support us with a communications initiative for one of our products in 2019. Now – I don’t know what I would do without them! They are no longer viewed as ‘the agency’, but integral to the Novartis team – as partners and strategic advisors. Now working across multiple portfolios, Cube consistently bring their high-level strategic insight, laser focus for detail, and deep expertise across the entire gamut of communications. I would highly recommend Cube to anyone looking for a nimble yet well-rounded agency partner.
In our dealings with Cube over the past 3 years, we have found the team to be very professional, enthusiastic and helpful. Their high level of honesty and integrity means we have full trust in their recommendations and their approach to meeting our needs. Their strategic thinking and recommended plans are always well-considered. They have done high level strategic work for us and developed detailed plans as well as a new service launch. They have been very responsive to our needs and we would not hesitate to engage them again!
MS Australia engaged Cube for two critically important campaigns in the first half of 2022. Their strategic planning and implementation was first-class, and the very significant results has greatly assisted our advocacy work.
For our landmark MS Nurse Care Report launched in Tasmania, Cube crafted a communications plan focussed on local media which as planned, fanned out to outlets across the country. The coverage was astounding and helped raise vital awareness about the role of the MS Nurse in the patient care journey and the need for more funding.
Cube also expertly project-managed a market research study and national communications plan for our Employment & Workplace Survey, launched on World MS Day. This campaign garnered significant media coverage and spotlighted critical issues around employment and MS.
We cannot thank Cube enough for their friendliness, support and compassion for people living with multiple sclerosis.
Working with Cube has been a remarkable experience. Like BeiGene, they are a small team with big ambitions. Time and again, Cube has proven to be an effective, reliable, and responsible partner. They bring enormous energy, detail and innovation to every project and have helped BeiGene achieve the highest goals and meet the tightest timelines. For every idea, they have a solution ready.
We are delighted to work with Cube, whose professional attitude, deep experience and expertise in health communications put them head and shoulders above the competition. In addition to obtaining fantastic coverage for us, we continue to appreciate the attention to detail at every stage from planning through to showcasing the results of our campaigns. Our media strategy, guided by Cube has hit the mark in a judicious approach and fulfilled our strategic purpose.
The Cube team have extensive experience in strategic communications to create impactful campaigns and events and demonstrate a real understanding of our organisation’s brand, objectives, and a broad range of partners and stakeholders. The team are dedicated to and skilful at crafting compelling narratives, securing high-profile media placements, attending to details and navigating through challenges in complex environments.
Collaborating with Cube has been an immensely positive experience. Cube has demonstrated an excellent understanding of our goals and values, ensuring every aspect of the communications plan aligns with GSK’s mission. Their proactive approach in identifying opportunities and potential challenges has been a key factor in the success of our communications efforts. With meticulously planned execution of media engagements, the team’s professionalism, enthusiasm and creativity have exceeded our expectations, making them an indispensable business partner.
